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Privacy Policy for Bizzmakr

1. Introduction

Welcome to Bizzmakr. Protecting your privacy is one of our top priorities. This Privacy Policy ("Policy") explains how Bizzmakr ("we," "our," or "us") collects, uses, stores, and shares your personal information when you use our website, mobile application, and related services (together, the "Platform").

This Policy is designed to give you a clear understanding of:

  • What types of data we collect from you
  • How we process, store, and safeguard your information
  • When and why we may share your data with third parties
  • Your rights under applicable laws and our responsibilities in protecting them

By using Bizzmakr, creating an account, or interacting with our services, you acknowledge that you have read, understood, and agreed to this Policy. If you do not agree, you should stop using our Platform.

This Policy is incorporated into and forms part of the Bizzmakr Terms and Conditions of Use. Together, they create the legal framework that governs your relationship with us.

We may update this Policy from time to time to reflect changes in law, technology, or our business practices. Any changes will be posted on our website and mobile application, and where legally required, we will notify you directly. Please check this Policy periodically to stay informed.

This Policy complies with the Cyber Security Act 2023 and the Data Protection Bill 2023 of Bangladesh, and reflects Bizzmakr's commitment to transparency, accountability, and user trust.

2. Interpretation and Definitions

2.1 Interpretation

For the purposes of this Privacy Policy:

  • Words beginning with capital letters have meanings defined in this section.
  • Unless otherwise specified, the same meanings apply regardless of whether the words appear in singular or plural.
  • Terms not defined here will carry the meaning provided in the Bizzmakr Terms and Conditions of Use.

2.2 Definitions

For this Privacy Policy:

  • Company: Refers to Bizzmakr, registered in Jashore, Bangladesh ("we," "us," or "our").
  • User: Any individual or entity that accesses, registers on, or uses the Bizzmakr Platform, including both Freelancers and Seeking Freelancers (clients).
  • Account: A unique registration created to access the Platform and its services.
  • Platform: The Bizzmakr website, mobile application, and all related content, features, and services.
  • Personal Data: Any information relating to an identified or identifiable individual, including but not limited to name, email address, phone number, payment details, transaction history, and identity verification documents.
  • Usage Data: Information automatically collected when using the Platform, such as device identifiers, IP address, browser type, log data, and activity history.
  • Transaction Data: Information about payments, wallet balances, withdrawals, refunds, and other financial activities performed through the Platform.
  • Third-Party Services: External platforms or service providers used by Bizzmakr for login authentication, data hosting, analytics, marketing, or payment processing.
  • Service Provider: Any natural or legal person engaged by Bizzmakr to process data on its behalf, including hosting providers, payment gateways, and compliance partners.
  • Country: Refers to the People's Republic of Bangladesh, the jurisdiction governing this Policy.
  • Device: Any digital tool used to access the Platform, including computers, smartphones, and tablets.

3. Information We Collect

We collect several types of information to operate, improve, and secure the Bizzmakr Platform. This includes data you provide directly, information collected automatically, and information obtained through permitted profile updates.

3.1 Personal Data

Information you provide when creating an account, completing your profile, or using the Platform:

  • Full name
  • Email address
  • Phone number
  • Address (city, postal/ZIP code, country)
  • National Identification Number (NID) or other government-issued ID for verification
  • Profile details (skills, expertise, portfolio, uploaded files, images, or videos)
  • Optional links added to your profile (e.g., personal website, LinkedIn URL)

3.2 Usage Data

Information collected automatically when you interact with the Platform:

  • IP address, browser type, operating system, and device details
  • Session history, activity logs, and time spent on pages
  • Pages visited, searches, and actions taken on the Platform
  • Cookies, pixel tags, and similar technologies (see Section 12: Cookies Policy)

3.3 Transaction Data

Information related to payments and financial activity on the Platform:

  • Payment method and details (bank transfers, mobile wallets, cards)
  • Transaction history (including commissions, service fees, and withdrawals)
  • Refund activity and wallet balances for both Freelancers and Seeking Freelancers

3.4 Data from Device Permissions

With your consent, we may collect:

  • Location data (to prevent fraud, assist in compliance checks, and improve services)
  • Camera and photo library access (for profile images, document uploads, or project files)

3.5 Communications and Content Data

We may collect and store:

  • Messages, proposals, and project files exchanged between Freelancers and Seeking Freelancers
  • Dispute resolution submissions and communications with Bizzmakr Support
  • Feedback, ratings, and reviews you submit about other users or services

4. Our Legal Basis for Using Your Personal Information

We only process your personal information where we have a lawful basis to do so under the Data Protection Bill 2023 and other applicable laws. This means that your information is processed on one or more of the following grounds:

  • Consent: You have given clear and explicit consent for us to process your information for a specific purpose (e.g., receiving marketing communications, storing optional profile links).
  • Contractual Necessity: Processing is necessary to perform the contract between you and Bizzmakr, or to take steps at your request before entering into such a contract (e.g., creating an account, completing transactions, managing escrow and wallet balances).
  • Legal Obligation: Processing is necessary to comply with our legal or regulatory obligations (e.g., fraud prevention, tax reporting, anti-money laundering requirements, government compliance checks).
  • Legitimate Interests: Processing is necessary for our legitimate business purposes (e.g., improving platform functionality, maintaining security, preventing abuse), provided such interests are not overridden by your fundamental rights and freedoms.

4.1 Your Rights

Under the Data Protection Bill 2023, you have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Correction: Ask us to correct inaccuracies in your data.
  • Right to Erasure: Request deletion of your personal data, subject to legal or regulatory retention requirements.
  • Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent.
  • Right to Data Portability: Obtain your personal data in a machine-readable format and transfer it to another service provider.

4.2 How to Exercise Your Rights

You can exercise any of these rights by sending an email request to support@bizzmakr.com . We will honor all valid requests without requiring identity verification, unless otherwise mandated by law.

5. How We Use the Information Collected

We use your personal information only for legitimate business purposes, in compliance with the Data Protection Bill 2023 and the Cyber Security Act 2023 of Bangladesh.

5.1 Primary Purposes

Your information may be used for the following purposes:

  • To provide services: Enabling account creation, project posting, freelancer-client communication, and secure transactions through the Wallet and Escrow system.
  • To process financial transactions: Handling payments, withdrawals, refunds, commissions, and resolving refund-related disputes.
  • To verify and secure: Confirming user identity, preventing fraud, monitoring activity, and maintaining a safe and trusted marketplace.
  • To comply with laws: Meeting tax, anti-money laundering (AML), and regulatory requirements, and cooperating with lawful requests from authorities.
  • To improve the platform: Analyzing user activity, monitoring trends, troubleshooting, and enhancing features and user experience.
  • To contact you: Sending service updates, system alerts, notifications, customer support responses, and important account-related information.
  • To personalize experience: Tailoring recommendations, search results, and platform features to improve usability.

5.2 Marketing and Promotions

  • We may use your information to share updates about new features, promotions, or offers from Bizzmakr.
  • Marketing communications will only be sent with your consent or where otherwise permitted by law.
  • You can opt out of receiving promotional messages at any time by contacting support@bizzmakr.com or following the unsubscribe link provided in emails.
  • Even if you opt out, we may still send you non-promotional messages, such as service-related notifications or important account alerts.

5.3 Business Operations

We may use anonymized or aggregated information for purposes such as:

  • Monitoring performance and usage patterns
  • Evaluating the effectiveness of marketing campaigns
  • Conducting market research and improving services

5.4 Legal Basis for Processing

Our data processing activities are based on:

  • Consent: Explicitly provided during registration and profile updates
  • Contractual necessity: To deliver services under the Terms and Conditions of Use
  • Legal compliance: To fulfill regulatory, financial, or government directives
  • Legitimate interests: To protect platform integrity, prevent abuse, and improve user experience, while respecting your rights and freedoms

6. How Long Do We Keep Personal Information

We keep your personal information only for as long as it is necessary to fulfill the purposes for which it was collected, or as required by law.

Specifically:

  • Service Provision: We retain your information while your account remains active, and as long as it is needed to provide you with access to the Bizzmakr Platform and its features.
  • Legal and Compliance: Certain records (such as financial transactions, wallet balances, refunds, and tax-related data) must be retained for periods required under Bangladeshi law, including compliance with the Data Protection Bill 2023, tax regulations, and anti-money laundering requirements.
  • Closed Accounts: If you close your account, or if it is deactivated by Bizzmakr, we may still retain certain information as long as necessary to:
  • resolve disputes
  • prevent fraud or abuse
  • enforce our Terms and Conditions of Use
  • comply with legal obligations

7. Children

Bizzmakr is intended for users 18 years and older.

  • Under 13: Users below the age of 13 are not permitted to create an account or use the Platform. If we discover that a user under 13 has created an account, we will terminate the account and permanently delete the associated personal information.
  • Ages 13–17: Users between 13 and 17 may only use the Platform with the verified consent of a parent or legal guardian. If parental consent cannot be verified, the account will be terminated and the associated data removed.
  • Assumption of Age: By creating an account, users confirm and represent that they are at least 18 years old, or that they are between 13 and 17 years old and have obtained parental or guardian consent.
  • We will assume that anyone who has created an account without parental consent is 18 years of age or older.
  • We will assume that anyone who has created an account with parental consent is between 13 and 17 years old.

8. Sharing Personal Information with Third Parties

We do not sell or rent your personal data. We only share your information under strict conditions, and only to the extent necessary to provide our services, comply with the law, or protect our users.ur internal policies.